Return & Exchange Policy

Return & Exchange Policy

At Aurakriti, we take immense pride in the quality and craftsmanship of every piece. While we strive to deliver a flawless experience, we understand that in certain cases, a return or exchange may be required. Our policy is designed to be fair, transparent, and seamless.

Return & Exchange Window

  • Customers can request a return or exchange within 3 days of delivery.
  • Requests made after this period will not be accepted.

Eligibility Criteria

To qualify for a return or exchange:

  • The product must be unused, unworn, and in original condition
  • All tags and packaging must be intact
  • The item should not show any signs of wear, damage, or alteration

How to Initiate a Request

  • Email us at care@aurakriti.com within 3 days of delivery
  • Share:
    • Order ID
    • Reason for return/exchange
    • Clear photos/videos of the product
  • Our team will guide you through the next steps, including pickup arrangements

Unboxing Requirement (Important)

  • An unboxing video is mandatory for any claims related to damaged, defective, or incorrect products
  • Claims without proper unboxing proof may not be accepted

Returns

  • Returns are accepted under the eligibility criteria mentioned above
  • A ₹100 reverse shipping & handling fee will be applicable
  • Refunds will be processed after product inspection and approval

Refunds

  • Prepaid Orders: Refunds will be credited to the original payment method
  • Cash on Delivery (COD): Refunds will be issued as Aurakriti Store Credit, valid for 6 months
  • Refunds are processed within 7–10 business days after successful quality check

Exchanges

  • Exchanges can be made for:
    • The same product (size/variant change), OR
    • Any other product of equal or higher value
  • A ₹100 reverse shipping fee will apply
  • Exchange is allowed once per order only

Damaged / Incorrect Products

  • Report within 24 hours of delivery
  • Share unboxing video and clear images/videos
  • After verification:
    • Free pickup will be arranged
    • Replacement or full refund will be provided (no additional charges)

Non-Returnable Items

  • Products that are worn, used, or damaged after delivery
  • Items without original packaging or tags
  • Customized or special-order products
  • Products purchased during clearance or final sale (if applicable)

Approval & Quality Check

  • All return and exchange requests are subject to inspection and approval
  • Aurakriti reserves the right to reject requests that do not meet our policy criteria

Repeat Requests

  • Aurakriti reserves the right to decline or apply additional charges for repeated return/exchange requests from the same customer

Purity Assurance

All product details, including material and purity, are clearly mentioned. Customers may independently verify authenticity through trusted sources if desired.

Need Help?

For any queries, feel free to reach out at care@aurakriti.com — we’re always happy to assist you.